Spreading The Bad Customer Service Word

So when my mom got sick in London and never made it back for Adam’s birthday, she left a whole lotta stuff here.

So I’ve boxed it up and tried to ship it UPS, who seemed to have the best rates. Except I got caught in a never ending loop of: –

Oh, you can use a credit card to ship that.

Oh but you need a UPS account in case there are custom’s charges.

Oh, but you can’t have a UPS account because you say you won’t ship much.

Oh but the receiver can have one. My mum gets one. Oh but the sender needs one as well, no matter that your credit card is on file with us.

Oh you will ship a lot (yes, I lied to the website, sue me)? Awesome, you can have a UPS account, someone will contact you within 24 hours.

That was 3 days ago. I am still waiting for someone to contact me.

And now I’m shipping with DHL.

And posting this story every where I can think on the internet.

Posted in Customer Service.

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