Tesco, You’ve Made The List. Again.

So yesterday, as per usual, we had a grocery delivery booked for our week’s groceries. We do this through Tesco as it’s either them or Sainsbury’s and we’ve just always used Tesco.

The only thing that wasn’t usual about yesterday was the time. Since Simon’s parents were down and we didn’t know what we’d be doing during the day, we booked it to be delivered between 8 and 10 am, instead of between 2 and 4pm.

At 810 I received a text saying ‘your groceries will be delivered between 9 and 10.’ Perfect.

10am. No groceries.

Simon gets on the phone to their customer service centre who ‘try to contact the driver’. I have put that in quotes because Tesco have never successfully contacted a driver when there has been a delivery issue in the nearly 10 years (off and on) I’ve been having them delivery my groceries. Apparently everyone in the world has mobiles and GPS except Tesco drivers, as, once again, they couldn’t tell us where the truck was. So the customer service centre person said ‘I’ll ring the store and ring you back.’

At that point I gave up and began getting us organized to go to the Ulster Folk and Transport Museum and made a new shopping list so we could stop on our way back, because without that delivery? We had no food.

At 1107 I received text that said ‘Apologies, you delivery is delayed. It will arrive between 8 and 1121am.’  Two minutes later I received a second text, that one said ‘Apologies, your delivery is delayed. It will arrive between 8 and 1021 am.’ O_o. Tesco have a TARDIS?! Cool!

At 1122am we said ‘fuck it’ and started getting into the car. And then a Tesco van stopped at the end of the street. Not at our house. At the end of the street. Simon walked down to see if it was for us. Yup. But the driver was on the phone. O_o

At approximately 1130am our groceries were finally in our house.

The driver said ‘Oh are you heading out?’

To which I replied ‘Yes, you were suppose to be here an hour and a half ago.’

To which he replied ‘Well, I was suppose to leave the store at 915 (so much for delivering any earlier than 930, despite my 8-10 slot) and didn’t leave until 1115.’

I have now emailed Tesco the above story, along with a screen shot of the two ridiculous text messages. I have asked them what they will do to keep me as a customer as I am seriously thinking about changing to Sainsbury, although people tell me they are just as bad.

I have had an email saying they tried to ring me, which must be the Blocked Call I ignored on my mobile today (I rarely answer Blocked numbers unless I am actually doing work at the time). The email says they’ll ring again.

We’ll see.