So Simon and I purchased this fantastic hot chocolate mix from Tesco several weeks ago. It was Cadbury Bourneville. It was great because it was made with 100% dark chocolate and was unsweetened, so you could add as much or as little sugar as you wanted. Perfect for this diabetic.
Well, like most things I find that I love, it had disappeared off the shelves the next time I went to buy some. So I went to Cadbury’s website. Not there either.
So I sent them a message, telling them how disappointed I was that it was now gone and how fabulous it was. And I just got a lovely reply, thanking me for my email, that they appreciate that I enjoyed the product, but that sometimes products get pulled for lack of overall interest. He also said he would let his marketing department know and maybe they would bring it back.
That was good customer service.
Yay! But boo for not being able to get it 🙁