If No One Complains, Nothing Will Change

So we are waiting for a part to come in for our boiler. We were told it would be in in a week about a week ago. No part, no call from the boiler man. Our boiler works, but keeps overheating, which is a pain in the ass.

When I mentioned to Simon how annoyed I was that we hadn’t even gotten a call with an update he said, “Well, British repair men.”

Nope, sorry, not a good excuse. There is *no* excuse for poor customer service, ever. And until people start complaining about things like that, nothing will change, ever.

There are sparks of good service in the UK. We have ordered a new shelf for our ‘fridge as one of them was broken. I ordered it online and have received two emails now with updates as to what the delay is. I am not angry about the delay because I was told there would be a delay.

There used to be a TV advert for some airline, I don’t remember which, with a bunch of people waiting in a meeting room. They are getting more and more restless as the clock goes 20, then 30 minutes past when the meeting was apparently scheduled to start with no one starting it. Then a man comes in and says “And now you know how our customers feel when a plane is delayed with no explanation. Let’s get to work.”

That’s all people really want. An explanation. Some idea of what the problem is and about when it will be resolved. Whether its a missing boiler part or building a whole building that is behind schedule.

And until people start to ask for answers, none will be forthcoming.

And that’s the key to the customer service problems in the UK, and Belfast in particular. No one wants to complain. So nothing changes.

Feeling Much Better

Penicillin is a great invention.

Simon and I went out to dinner last night.  Which brings me to another thing that makes me insane about Belfast.  Lack of waiter interest.

Take your order? Sure no problem.  Bring you food? Sure no problem.  Come back and see if you need anything? Not gonna happen.

Apparently this is a UK, possibly Europe, thing.  Dump the food and leave the people alone.  Great, but what if I want another drink?  Or a new fork?  Or if there is something wrong with my meal?  Yes, I can flag a waiter down, but that doesn’t work very well in Belfast either.  It seems that you get your food and then *poof* you’re invisible.

Then it takes them ages to clear the dirty dishes and bring a pudding menu.  Then you get your pudding and BAM the bill is on your table.

So the whole experience is wait…wait…wait…BYE NOW!

Doesn’t matter what restaurant we go to, this is how it is.  I hate it. But sometimes I hate cooking and washing up more.

So, What Do I Think is Better in the UK?

So yesterday I wrote about what I find or found it hard to deal with when I moved here. So what do I think is better?

The beer. Hands down. I go to the States and drink what is considered beer there and I practically gag on it, its so watery and nasty. This is why I am still in shock that you can actually buy, and people drink, Budweiser and Miller here. Just, why???

The people. They are warm and welcoming. Shop assistants call you ‘love’. Seem to really mean it when they tell you to have a nice day.

Some of the food. As mentioned before, the national dish is an Ulster Fry, or just a Fry. Eggs, bacon, sausage, bread, tomatoes, mushrooms, black/white pudding. Heart attack on a plate. And delish. I also really like the savory pie concept, that you don’t really get in the States. Shepherd’s Pie (which is made with lamb. To quote James Martin “What Shepherd herds cows???”), Cottage Pie, Steak Pie, etc. All served up with mashed potatoes (yes, even the ones with mash on top of them. What can I say? Its Ireland!) and a veg. Little HP on top…YUM!

Which brings me to potatoes. And a conversation my mother had with my friend Andrea at my wedding, which I think pretty much sums up Ireland food philsophy.

Mum: I knew I was in Ireland when there were two kinds of potatoes on the plate.

Andrea: Yup. And, actually, some nice potatoes and a really good gravy and we all would have been happy!

For the record, we served roast beef, champ, roast potatoes and veg at our wedding. What’s that? What’s champ? This is champ. LOVE IT!

Things I Had a Hard Time Wrapping My Head Around…

TV Licenses. Yes, that’s right, we have to have a license to have a TV. Yes, it costs money (its £135.50 a year for a colour telly.) (hey, look at me speaking Brit!). You only need one per household, not per TV, but you still need it. Or they threaten to send big men around to ‘collect’ it. Not really, but you do get letters telling you you need to buy one or you’ll pay a fine.

What is it for? To pay for the BBC, mostly. This would *never* happen in the US. Public Television is paid for by the public, by donations, not by forced participation. We even needed a TV License at NISP, to pay for the reception TV that shows BBC on occasion, although usually it is just a display device for our Science Park Promo.

The money was difficult for me as well.  For a long time I wouldn’t use change because I just couldn’t remember which coin was which.  Of course, now I used it with confidence, but it took me about a year.  Many people find this strange as UK money is pretty obvious, with the 5p being smaller than the 10p and the 20p being a different shape and so is the 50p.  But I still had a hard time wrapping my brain around it.  And don’t get me started on the 2p coin!  I do like £1 and £2 coins, that is something I wish the US would do, switch to coins for $1 bills.  So much more convenient.

I still haven’t gotten used to the driving on the left part of living in the UK.  I don’t actually drive here (and *that* was a big adjustment, considering I’ve had my own car in the US since I was about 17) because it still confuses me.  I still get confused crossing the street and look both ways multiple times before I cross.

I am sure there are other things I will think of that were an adjustment, but those were the hardest things for me to wrap my head around.

Changes, Part 2

The other big change here in Belfast recently is the decreasing of security around City Centre.

You see, not so very long ago, they would, very often, block off City Centre streets to enable the Police Service of Northern Ireland (PSNI) and the military to control traffic into City Centre. In order to accomplish this they had movable, permanent barriers up all around the roads leading to City Centre.

About 1.5, 2ish years ago, they took them all down. It was one of those weird experiences because I was walking down the street and I was thinking, something is different. And then I realized that all the barriers were gone. Not one remained.

Then, just about 2 months ago now, they started tearing up the pavement between the court buildings. Now, you’ve always been able to walk between the buildings, but there was a guard house and traffic control. The entire area was blocked off from vehicles getting too close without a guard inspecting it.

Now its all gone. Its just a lovely pedestrian walkway with trees and benches and there is a bus lane.

Another thing I’ve noticed, just lately, is the lack of security guards in City Centre stores. Apparently, not that long ago, you were searched whenever you went into a store in City Centre. Since I’ve been here, there have been no searches, but always a security guard hovering around the entrance. In every store. Now I only see them where you’d expect to see them, like the high end jewellery stores.

Unfortunately, this just happened the other night. So the troubles are not 100% over, if they ever will be. But things are changing. For the better.

So, What Don’t I Like About Belfast?

Other than the aforementioned lack of customer service?

I don’t like the fact that, it seems, nothing is easy.  And I mean nothing.

We had trouble with our boiler this past weekend.  Called the landlord’s agent.  No answer, no emergency number listed.  Called a boiler repairman ourselves. Paid £60 that we had better get back.

Had more trouble with the boiler on Monday.  Called the landlord’s agent.  Was told they would get in touch with the landlord and get back to us.  That happened about 3 hours later.  Why can’t we just call the landlord directly?

This building is run badly.  One agent rented us the flat.  One agent represents our landlord now that the flat is rented.  One agent runs the building.  Virgin Media guy was here Monday.  Needed into the cupboard down the hall to flip a switch, or something like that, it was locked.  I call Simon and ask him to call the landlord’s agent  (his is the only name on the lease, so he has to do it) and ask how we get into that cupboard.  They can’t tell us, call the building management.  Oh, says the building management, the concierge is in the building somewhere, he has the key.  Do you have a phone number? No, but his office is in the basement.  Robyn heads to basement, just happens to run into the Concierge.

Need the front door buzzer hooked into our phone number, so guests can be let in (interesting fact, there is no key for the front door of the building, it is a code instead.  Kinda cool).  Simon calls the building management, talks to some crazy person who makes no sense as to what we need to do.  So I call.  Speak to a woman who sounds about 12.  You’re leasing? Yes.  Then your landlord needs to call to confirm that it is okay to hook your phone into the security system.  And its £25.

Do you know what would help?  A small document, given to all new tenants, saying who to contact for what.  Like hotels do, ya know?

So it seems that Belfast’s raison d’etre is to make things as difficult as possible.  Makes me insane.

Changes

So I’ve been in Belfast just over 4 years. And boy, has the city changed.

In some bad ways, i.e. traffic has gotten worse, but mostly in good ways.  There are more stores opening all the time.  The huge Victoria Square Shopping Centre, a real live actual mall (we have a mall, but it is tiny and boring) is opening this year (whoohoo House of Fraser!  (no relation) They carry Donna Karan!).  We just got an Ikea.  We are turning into a real city.

We get more tourists now, also. It helps that Lonely Planet named Northern Ireland one of their top destinations, but I think we would get more regardless, as the troubles are over and we have neat things in this country like Giants Causeway.

And then there is the Ulster Fry.  The national dish of Northern Ireland….fried egg, bacon, sausage, Irish soda bread, fried potato bread, baked beans (optional), black/white pudding (optional) and fried tomatoes and mushrooms.

Gotta love a country where the national dish hardens your arteries.

Why I Love Living in Belfast

This is a re-post from my now pretty much defunct LJ (not the one under my maiden name, the *other* one under my maiden name that hasn’t been updated since…October 2005!). With some changes.

  1. The 5p is smaller than the 10p.
  2. People say to me “What’s the craic?”
  3. My boss laughs when I use the word “bloody” because he thinks it sounds silly in an American accent.
  4. My boss often says “Today’s a day for a pie and pint, we need a pub around here.” (my office is in the middle of no where, hence no pub)
  5. People say “aye” and “cheers” rather than “yes” and “thanks”
  6. Store clerks call me “love”.
  7. They shoot off fireworks for Halloween.
  8. Grown men call it a “brolly” (umbrella).
  9. We get a four day weekend for Easter (Easter Monday and Tuesday are holidays)
  10. St Patrick’s Day is another day off of work (in fact March is shaping up quite nicely this year…Monday 17th St Patrick’s Day, following Monday and Tuesday Easter Monday and Tuesday. 2 short weeks in a row!).
  11. We get July 12 and 13th off (for the Battle of the Boyne, whatever the hell that is, but there are lots of parades and its a Protestant marching thing)
  12. The summer in general is filled with short weeks. May Day Holiday, July 12 and 13, Late May Holiday, August Bank Holiday. There are actually 12 statutory holidays a year, at least for my company, since we get 3 days at Christmas. Its quite nice.
  13. Something else that happens in the summer is, quite often, the CEO will say “Its sunny. Its Friday. Everyone finish what they are doing and go home!” Sometimes as early as 3pm.

My Accent

Its really very strange. I will go months and months without a single person asking me where I am from. And then 10 people will ask me in two days.

I don’t really have an answer to that question. I mean, obviously, I am from the United States. But then people ask me what part. The real true honest answer is:

I was born in Massachusetts. I grew up in Connecticut. I went to Boarding School and 1 year of University in NY. I finished University in Iowa. I lived in California for 7 years. I’ve spent several summers in Ohio. I’ve also spent several summers in Maine.

I usually just give the shorter answer: Connecticut, but I lived in California for 7 years before I moved here.

And then I get asked where ‘home’ is. If home has to be in the US, then home is California, hands down. San Francisco Bay Area, to be specific. Where my brother and his wife and my two nieces live.

So what I really want to say when I am asked where I am from? Belfast.

And what is home? Belfast.

And I really don’t see myself ever going back ‘home’ to the US.

Things you probably didn’t know about Belfast, Part 1.

Did you know that the HMS Titanic was built here? Yup, she sure was, at the Harland and Wolff Shipyards, which still exist today.

The Titanic’s final work was done at the Thompson Dock and Pump-House, which also still exist today, although not in great shape. The Thompson Dock and Pump-House are now ‘owned’ by Northern Ireland Science Park, for whom I work (and no, I am not afraid of being dooced, as I am the Web Mistress from the Park and the only one who knows how to check our referrer logs!!).

NISP is currently refurbishing the Thompson Dock and Pump-House. The first works were done over this past summer and more work is being done now as I write this. We are trying to make it a tourist attraction that will be self supporting. The only way we could get it fixed up was through grants from Environment and Heritage Service, Belfast City Council and Northern Ireland Tourist Board. Our remit is as a Science Park, so it took some convincing of our Board to let us do it at all!

So, there you go, a small fact about Belfast that you might now have known. Don’t worry, there are more coming!