Who we’ve just fired, but I thought I’d name and praise our gardeners, first!
When we moved into our rental house 5.5 years ago now, it was October and the lawn was dormant.
And then it was spring and it started to grow. And we hauled out the mower and Simon tried to mow. He was not successful.
So we ignored it.
Then my mom and step-dad came to visit and step-dad insisted on giving it a go.
So he did.
Then he left.
And we ignored it.
And then the house next door started having Moulds Gardening Services do their lawn, very surprising as the man who lived there seemed to love doing his own lawn, but whatever!
So I walked over to the guy doing the mowing and asked if he’d have a look and give me a quote to do ours.
I don’t remember what the exact figure was at this point, as it was a bit more in order to tame the wildness of our lawn, but after that first mow, it was £15 every two weeks.
And William and his then very small team (him and another man) started regularly mowing our lawn. I barely saw them, an invoice hitting the matt every two weeks, unless I was home and paying attention, and then I’d pop out with a cheque and for a chat.
Then the weeds went mad and the hedges needing trimming and there was William happily working away, neatly, cleanly and with reasonable prices.
And then we moved to our house that we own. And it was time to start actually caring about the lawn, since it was ours. And William has been right there with us the whole way.
At this point, William has expanded. He has at least two branded trucks and I saw him driving a plain one just today so a third one may be in the works. He has several crews working for him.
And he and his gang of merry men are amazing. They show up when they say they will. They trim and mow and pull weeds and do plantings and are just spectacular.
Our weeds were out of control again and so I sent William an email asking him to sort it. He said he’d be here this past Friday.
And then before the end of the day Friday he sent me an email apologising for not getting to us but we would be done first thing Monday.
How first thing?
One of his men was working on our weeds when Adam and I left for the school bus at 845 this morning.
That’s how to run a business.
Stay tuned for how not to run a business…